Shipping & Returns

SHIPPING OVERVIEW: 

UK

Orders over £50 - Free P&P - Royal Mail Next Day Tracked (if order received before 11.00am) - not signed for

Orders under £50 - £5 P&P - Royal Mail Next Day Tracked (if order received before 11.00am) - not signed for

EU

£12 P&P - Royal Mail 3-5 Days Tracked - not signed for

USA and International

£20 P&P - Royal Mail 3-5 Days Tracked - not signed for

Shipping Information

Introduction

1.1     This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website lamontana.co.uk

1.2     This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

  1. Free delivery

2.1     We offer free Royal Mail Next Day Tracked delivery to all UK addresses for all orders over £50 (if order received by 11.00am).

2.2     Orders under £50 - £5 P&P - Royal Mail Next Day Tracked (if order received before 11.00am)

2.3     All other orders will be subject to delivery charges as detailed in Section 5.

  1. Geographical limitations

3.1     We will deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

3.2     We may from time to time agree to delivery products to other countries and territories.

  1. Delivery methods and periods

4.1     The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

if your delivery address is on the United Kingdom mainland, we will use Royal Mail, or similar, and the typical period for delivery of products by this method is Next Day, provided order is received by 11.00am.

4.2     If you place your order after 11am on a working day, or on a non-working day, these time periods run from the following working day.

4.3     The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

  1. Delivery charges

5.1     Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively be quoted by us.

5.2     Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

  1. Additional deliveries

6.1     If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

  1. Collection

7.1     If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

  1. Delivery problems

8.1     If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

8.2     If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

8.3     An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)      you provided the wrong address for delivery;

(b)      there is a mistake in the address for delivery that was provided;

(c)      the address for delivery is not reasonably accessible;

(d)      the address for delivery cannot safely be accessed;

(e)      there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)      if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Return Policy

In the first instance, please contact us using the contact details that we publish on our website - please, if appropriate, email photos to us.

Introduction

1.1     We understand that from time to time you may wish to return a product to us.

1.2     We have created this policy to enable you to return products to us in appropriate circumstances.

1.3     This policy shall apply to all of our customers, irrespective of their geographical location.

1.4     This policy shall apply to all orders submitted through our website.

1.5     This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

  1. Returns

2.1     If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)      we receive the returned product within 30 days following the date of dispatch of the product to you;

(b)      the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new];

(c)      in the case of a candle, no more than 2cms of wax have been burned;

(d)      you comply with the procedure set out in this policy in relation to the return of the product; and

(e)      none of the exclusions set out in this policy apply.

  1. Returns procedure

3.1     In order to take advantage of your rights under this policy, you must send the product to us with a covering note.

3.2     Products returned under this policy must be sent by Royal Mail Signed For delivery to: La Montaña, Apex House, Tongham Road, Aldershot GU12 4AA.

3.3     You will be responsible for paying postage costs associated with returns under this policy.

  1. Refunds

4.1     We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

4.2     We will not refund to you the original delivery charges relating to the returned product.

4.3     We will not refund to you any costs you incur in returning the product to us.

4.4     We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

4.5     We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

  1. Improper returns

5.1     If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)      we will not refund the purchase price or exchange the product;

(b)      we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)      if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

  1. Our details

6.1     This website is owned and operated by La Montaña.

6.2     You can contact us by using our website contact form, by email to jonathan@lamontana.es or by telephone on +44 (0)7941 888012

 

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